Terms and Conditions

conclusion contract between the Buyer and the Seller maybe take place on two ways .

The buyer has the right before submission orders to be negotiated any records contract with Sellers , incl also changing records below regulations . Negotiations , these they should to be conducted in the form in writing and driven on address Seller ( CTR LTD SP. Z O.O. Ul.Plac Bankowy, nr.2, Blue Tower Plaza, Warszawa, Poland, 00-095 ).

in case resignation by Buyer with opportunities conclusion contract on by the way individual negotiations the following applies Terms and Conditions and appropriate recipes law .

Terms and Conditions

§1 Definitions

1. Data Administrator Personal :

CTR LTD SP. Z O.O. Ul.Plac Bankowy, nr.2, Blue Tower Plaza, Warszawa, Poland, 00-095
NIP 5252928098, REGON 523413668.

2. Postal address - name and name or name institution , location in the town (in the case of town divided on streets : street , number building , number flats or premises ; in case town undivided on streets : name town and number real estate ), code postal and locality .


3. Complaint address :

CTR LTD SP. Z O.O. Ul.Plac Bankowy, nr.2, Blue Tower Plaza, Warszawa, Poland, 00-095

e-mail: ctrgroup.eu@gmail.com


4. Price list i time supplies :

InPost Paczkomaty 24/7 up to 48h: PLN 13.00 ( expected time delivery 2-3 days working )

Delivery man InPost : PLN 15.00 ( expected time delivery 2-3 days working )

Epaka.pl: Shipments international broadcast are via _ Epaka.pl website , where our managers they are choosing the most optimal options delivery in terms of prices and time delivery . ( cost shipping it depends from country recipients )

Seller will add any diligence that the Goods stayed as soon as possible delivered to the customer , no later but than within 30 days _ from day conclusion Agreements sales .

Return of goods:

- the address to which the bought products may be returned in case of withdrawal of the contract or a complaint porcedure: 

  • Ul.Plac Bankowy, nr.2, Blue Tower Plaza, Warszawa, Poland, 00-095

5. Contact details :

CTR LTD SP. Z OO Ul.Plac Bankowy, nr.2, Blue Tower Plaza, Warszawa, Poland, 00-095

e-mail: ctrgroup.eu@gmail.com

  1. Personal data - any information about identified or identifiable _ _ persons physical . information no thinks considered enabling _ term identity person if _ it would require excessive cost , time or activities .
  2. Sensitive data - this is data personal containing origin information _ racial or ethnic views _ political beliefs _ religious or philosophical , belonging denominational , party or union as well status data _ health , code genetics , addictions , life sexual abuse , convictions , punishment decisions and mandates criminal as well other judgments issued in the proceedings court or administrative .
  3. Delivery - type services carriage along with the carrier and at the expense of is indicated in:

1) In case delivery on area Polish is in the price list supplies by submission   orders

2) In case shipping international cost delivery is calculated   individually ..

  1. Proof purchase - invoice, bill or receipt issued in accordance with the Tax Act from goods and services of March 11 , 2004 , as amended changes and others appropriate regulations law .
  2. Product card - single subpage shop containing single information _ product .
  3. Client - adult person physical possessing full ability to act legal person _ legal or unit organizational no possessing personality legal and possessing ability to act legal , making at the Seller purchase bound directly from her activity economic or professional .
  4. Code civil - law code civil law of April 23 , 1964 , as amended changes .
  5. Code good practice - collection rules conduct , and in particular ethical standards and about which _ speech in Article 2 point 5 of the Act on Counteracting dishonest practices of August 23 , 2007 , as amended _ changes .
  6. Consumer - adult person physical possessing full ability to act legal , making at the Seller purchase unrelated directly from her activity economic or professional .
  7. Basket – list products made of those offered in the store products on basis elections the buyer .
  8. Buyers - both The consumer and client .
  9. Place issue things - address postal or point reception indicated in the order by the buyer .
  10. The moment of release things – the moment when Buyer or indicated by him for pickup person third will cover thing in possession .
  11. Platform Internet ODR - EU service internet working on basis regulations Parliament European and of the Council (EU) No 524/2013 of 21 May 2013 on internet system settling disputes consumer and changes Regulation (EC) No 2006/2004 i Directive 2009/22/EC i available at _ https://webgate.ec.europa.eu/odr
  12. Payment method _ achievements payment for the item contract and delivery mentioned in the process orders .

Client maybe to choose following forms payments for orders Goods :


a) transfer banking on bill banking Sellers ( realization orders started will be upon receipt confirmation orders and after arrival funds on bill banking Sellers );
b) online transfer , BLIK, payment by card , Google Pay, installments , via external payment system Przelewy24 ( cooperating with VISA, MasterCard, Diners Club and Polish banks ) supported by company PayPro SA with its registered office in Poznań , at ul. Kanclerska 15, 60-327 Poznań .
c) transfer banking by external payment system PayU , supported by company PayU SA with its registered office in Poznań , at ul. Grunwaldzka 186, 60-166 Poznań .


  1. Subject entitled - entity entitled to extrajudicial solving disputes in terms of consumers Extrajudicial Act _ solving disputes of September 23 , 2016 , as amended _ changes .
  2. Policy privacy - rules processing by administrator data personal data personal Buyers , laws buyers and duties administrator Data which _ _ finds at : https://ctr.eu/pl/privacy-policy/ _ _
  3. Law consumer – the law on rights consumer of May 30 , 2014 . _
  4. product - minimal and indivisible quantity things that _ maybe to be subject order and which one is listed in the store the seller as unit measure by definition his prices ( price / unit ).
  5. Item contract – products and delivery being subject contracts .
  6. Item benefits - subject contracts .
  7. Point reception - place issue things no being address by post , listed in the list shared by The seller in the store .
  8. Register UOKiK ­– register entities entitled led by Office protection competition and consumers on basis Extrajudicial Act _ solving disputes of September 23 , 2016 , as amended _ changes and available at : https://uokik.gov.pl/rejestr_podmiot_uprawonych.php _
  9. GDPR - Regulation Parliament European and of the Council (EU) 2016/679 of 27 April 2016 on protection people individuals in connection with the processing data personal and in the case freely flow such data and repeal Directive 95/46/EC
  10. thing- _ item movable able to be or being subject contracts .
  11. Store – service internet available at _ CTR.EU , through which _ Buyer maybe fold order .
  12. Seller :


Address: Ul.Plac Bankowy, nr.2, Blue Tower Plaza, Warszawa, Poland, 00-095

KRS 0000997189, NIP 5252928098, REGON 523413668.

bank details:

PLN: 77 1600 1462 1740 1176 5000 0001

EUR: 50 1600 1462 1740 1176 5000 0002

USD: 23 1600 1462 1740 1176 5000 0003


Paypal : @CTRGROUP

E-mail: Ctrgroup.eu@gmail.com

CEO email: 88Holding88@gmail.com




18. System - team cooperating with myself devices IT and software , providing processing and storage as well sending and receiving data by network telecommunications using _ proper for given kind network devices final , colloquially determined Internet .

19. Completion date - given on card product number hours or days working .

20. Agreement - agreement concluded apart from premises entrepreneurs or on meaning distance _ Rights Act _ consumer of May 30 , 2014 in the case of consumers and arrangement sale within the meaning of art. 535 of the Act code civil case of April 23 , 1964 _ _ buyers .

21. Disadvantage - both disadvantage physical as well disadvantage legal .

22. Physical defect - inconsistency things sold with the contract , and in particular if thing :

    1. she does n't properties that _ item this kind She should to have with matter on purpose in the contract marked or resulting from the circumstances or destiny ;
    2. has no properties about which existence Seller he assured consumer ,
    3. no suitable to the goal about which Consumer he informed the seller by conclusion contract and the Seller no reported objections to this her destiny ;
    4. she stayed to the consumer delivered in state incomplete ;
    5. in case incorrect her assembly and run if _ activities these left done by the seller or person third for which Seller bear responsibility , or by The consumer who acted according to instructions received from Seller ;
    6. she does n't properties about which provided by the manufacturer or his In the above cases you can also correspond with us atCtrgroup.eu@gmail.com representative or person who _ introduces item for trading in the scope yours activity economic and person who _ by placement on things sold yours name , sign freight or another Signs distinctive to introduce myself as a producer, I suppose that Seller assurances these no he knew neither, judging reasonably , no could know or no they could have influence on decisions consumer about the conclusion contract , or when their content she stayed corrected before conclusion contracts .
  1. Legal defect - the situation when item sold constitutes property persons third or is loaded by law persons third as well if limitation in use or disposal thing results from the decision or judgments proper organ .
  2. Order - statement will the buyer submitted via _ shop defining clearly : kind and quantity products ; type deliveries ; type payments ; place issue stuff , data Buyer and aiming directly to be concluded contract between Buyer and Seller .

§2 Conditions general

  1. Arrangement is contained in the language Polish , according to Polish by law and hereby regulations .
  2. Place issue things has to find myself on territory of the Republic of Poland .
  3. Seller is obligated and obliges myself witness services and deliver things free from defects .
  4. All prices served by the seller expressed are ̨ in Polish currency and are ̨ prices gross ( include VAT ) . Prices products no contain cost delivery that _ is specified in the price list supplies .
  5. Any deadlines counted are in accordance with Art. 111 of the Code civil , that is term _ marked in days ends with the passage of time last day , and if beginning deadline marked in days is certain event , no takes into account myself by calculation deadline the date on which the event occurred occurred .
  6. Confirmation , sharing , recording , protection any significant provisions contract for the purpose obtain access to these information in the future takes the form :
    1. confirmation orders by sending on indicated e-mail address: orders , pro forma invoices , information about the law withdrawals from of the contract , this regulations in pdf version , template form withdrawals from contracts in pdf version , links to self -contained download regulations and pattern withdrawals from contracts ;
    2. joining the completed one order , sent to the indicated places issue things printed : proof purchase , information about the law withdrawals from of the contract , this rules , pattern form withdrawals from contracts .
  7. Seller informs about known guarantees _ granted by persons third for products finding in the store .
  8. Seller no downloads none charges for communicating with it using _ funds communication on distance , and the buyer will bear her costs in the amount resulting from the contract what made with a person third testifying on his item specified service enabling understanding on distance .
  9. Seller ensure to the buyer using the system correctness actions store in the following browsers : IE version 7 or newer , FireFox version 3 or newer , Opera version 9 or newer , Chrome version 10 or newer , Safari with installed the latest JAVA and FLASH versions , on resolution screens _ horizontal over 1024 px. using third -party software having influence on functioning and functionality browsers : Internet Explorer, FireFox , Opera, Chrome, Safari maybe to have influence on correct display store , therefore in order obtain full functionalities shop CTR.EU , please all of them turn off .
  10. Buyer maybe use the options remember his data by shop in order facilities process submission another orders . incl _ purpose Buyer should enter login i password , necessary to obtain access to yours accounts . Login and password are in sequence characters determined by The buyer who has the obligation keeping them a secret and protect before unauthorized access people third . Buyer has in each moment possibility view , correct , update data and removal store accounts . _
  11. Seller applies to the code good practices .
  12. Buyer is obliged to:
    1. non-delivery and not forwarding content prohibited by recipes rights , e.g. content propagating violence , defamation or infringing personal rights and another laws people third ,
    2. use with store in a way no disruptive his functioning , in particular by use specified software or devices ,
    3. not taking activities such as: broadcast or placing within _ shop unsolicited information commercial (spam),
    4. use with store in a way not burdensome for other buyers and for the seller ,
    5. use any _ content included in the framework shop only in scope own use personal ,
    6. use with store in a way compliant _ _ applicable on territory of the Republic Polish laws , regulations regulations , as well as with general ones rules netiquette .

§3 Conclusion contract and implementation

  1. Orders you can submit ́ 24 hours on day .
  2. in purpose assemblies orders Buyer should perform at least following activities from which Hello maybe to be repeatedly repeated :
    1. adding to cart product ;
    2. choice kind deliveries ;
    3. choice kind payments ;
    4. choice places issue things ;
    5. submission in the store orders by use " Order " button .
  3. conclusion contract with the consumer takes place instantly assemblies orders .
  4. Implementation orders consumer paid on delivery follows promptly and orders paid by bank transfer or via _ system payments electronic after posting payments consumer on account The seller what should take place within 30 days from assemblies orders , I guess that Consumer no was able _ fulfill benefits from no your fault and informed about it Seller .
  5. conclusion contracts with the client takes place instantly parties orders by Seller , about what it informs the Customer within 48 hours from assemblies orders .
  6. Implementation orders customer paid on delivery follows immediately after conclusion contracts and orders paid by bank transfer or via _ system payments electronic after the conclusion contract and posting payments customer on account Seller .
  7. Implementation orders customer maybe to be addicted from achievements payments whole or parts values orders or obtain limit credit at least in value _ orders or consent the seller on sending COD orders ( paid _ by receipt ).
  8. Sending item contract takes place on time specified on card product and for orders composed of many products in the longest within the specified period on cards products . Run deadline begins with the moment implementation orders .
  9. Purchased item contract is with the chosen one by the buyer document sale sent chosen by the buyer kind delivery to the indicated by the buyer in the order places issue items , along with the attached ones attachments about which referred to in §2 point 6b.

§4 Right to withdraw from the contract

  1. The consumer is entitled on pursuant to art. 27 Laws consumer right of withdrawal from contract concluded on distance , not specified reasons and without bearing costs except _ costs referred to in Art. 33, art. 34 Laws consumer .
  2. Deadline withdrawals from contract concluded on distance is 14 days from the moment issue things to keep deadline enough sending statements before his elapsed .
  3. To exercise the right withdrawals from contract Consumer has to inform the seller about his withdrawal decision _ from of this contracts on the way unequivocal statements ( in example letter sent by mail , by fax or post office electronic ).
  4. Seller immediately will confirm to the consumer by e-mail ( provided by concluding contract and other if left provided in the complex statement ) receipt declaration of withdrawal from contracts .
  5. in case withdrawals from contract , contract it is considered uncontained .
  6. The consumer has an obligation return item to the seller promptly , however no later than 14 days from the day on which resigned from contracts . To keep deadline enough sending away things before his elapsed .
  7. Consumer sends back things being subject contract from which resigned on own cost .
  8. Consumer no bear costs delivery content digital which _ no are saved on carrier material if _ no expressed consent on fulfillment benefits before elapsed deadline to withdraw from contract or no left informed of the loss his right _ withdrawals from contracts at the moment giving such consent or entrepreneur no delivered confirmation in accordance with Art. 15 sec . 1 and art. 21 sec . 1. Rights consumer .
  9. Consumer bear responsibility for the reduction values things being subject contracts and existing result how to use it _ transgressing apart from necessary to ascertain character , traits and functioning things .
  10. Seller immediately , no later than within 14 days _ from day receipt declaration of withdrawal from contract complex by consumer will return to the consumer all done by him payments , incl costs delivery to the consumer things and if Consumer chose way delivery other than the cheapest ordinary way delivery offered by the seller , Seller no will return to the consumer extra costs in accordance with Article 33 of the Law consumer .
  11. Seller makes return payments by use such himself way payment which _ used Consumer , I guess that Consumer clearly agreed myself on other way payment that _ no binds myself for him with none costs .
  12. Seller maybe stop myself with return payments received from the consumer until now receipt things back _ or delivery by consumer proof her sending , depending from that which _ happening will happen earlier .
  13. to the consumer in accordance with Article 38 of the Law consumer no is entitled right to withdraw from the contract :
    1. in which price or remuneration it depends from fluctuations on market financial , above which Seller no exercises control , i which they can occur before elapsed deadline to withdraw from contracts ;
    2. in which subject benefits is a thing unfabricated , manufactured according to specifications consumer or Servant satisfying his individualized needs ;
    3. in which subject benefits is a thing succumbing fast spoiled or having short deadline suitability for use ;
    4. in which subject benefits is a thing delivered sealed _ packaging , which after opening packaging no you can return with matter on protection health or with reasons hygienic if _ packaging left open after delivery ;
    5. in which subject benefits are items that after delivery , with _ matter on your character stay _ inseparable connected with others things ;
    6. in which subject benefits are recordings sound or visual or programs computer delivered sealed _ packaging if _ packaging left open after delivery ;
    7. about delivering content digital which _ no are saved on carrier material if _ fulfillment benefits started too clear _ agreement consumer before elapsed deadline to withdraw from contract and after being informed by loss entrepreneur _ laws withdrawals from contracts ;
    8. about delivering newspapers , periodicals or magazines , except subscription contracts . _

§5 Warranty

  1. Seller on pursuant to art. 558§1 of the Code civil completely turns off responsibility to customers due to physical defects and legal ( warranty ).
  2. Seller bear responsibility to consumer on rules referred to in Art. 556 of the Code civil and next for defects ( warranty ).
  3. in case contracts with a consumer if disadvantage physical she stayed confirmed before elapsed year from the moment issue things , accepts that _ _ existed she in the moment transitions danger on the consumer .
  4. Consumer if item sold has a defect , maybe :
    1. fold request statement _ lowering prices ;
    2. fold declaration of withdrawal from contracts ;

I guess that Seller immediately and not excessive inconveniences for consumer exchange item defective on free of defects or defect will delete . If but item was already exchanged or repaired by the seller or Seller no he did satisfied duty exchange things on free from defects or removal cons , no he is entitled to an exchange things or removal disadvantages .

  1. Consumer , maybe instead of proposed by the seller removal defects demand exchange things on free of defects or instead of exchange things demand removal flaws , I guess that lead items to comply with the contract in a manner chosen by the consumer is impossible or would require excessive costs compared _ with way proposed by Seller , at what by evaluation excess costs takes into account myself value things defect- free , kind and meaning confirmed disadvantages as well takes into consideration _ inconvenience on _ what would endanger consumer other way satisfaction .
  2. Consumer no maybe withdraw from the contract if the defect is negligible .
  3. Consumer if item sold has a defect , maybe also :
    1. demand exchange things on free from defects;
    2. demand removal disadvantages .
  4. The seller is obliged replace item defective on free from defects or to remove defect reasonably _ time without excessive inconveniences for the consumer .
  5. Seller maybe to refuse redress request consumer if _ bring it into compliance with the contract things defective in a way chosen by buyer is impossible or compared to the other possible way bring it into compliance with the contract would require excessive costs .
  6. In case if _ item defective she stayed mounted , Consumer maybe demand from the seller dismantling and again installation after completion exchange on free from defects or deletion disadvantages , however is obliged to bear Hello related to this costs surpassing the price things sold or maybe demand from the seller payments parts costs dismantling and again installation , up to the height prices things sold . in case default obligation by the seller , The consumer is entitled to make these activities on cost and danger Seller .
  7. The consumer who performs title entitlements _ warrant , is obliged on cost the seller deliver item defective on address complaint , and if with matter on type things or way her assembly delivery things by consumer would be excessively difficult , Consumer is obliged to make available item to the seller at the place where item myself finds . in case default obligation by the seller The consumer is entitled to send back things on cost and danger Seller .
  8. costs exchange or repairs bear Seller , except situation described in §5 point 10.
  9. Seller is obliged to accept from consumer item defective if _ exchange things on free from defects or withdrawals from contracts .
  10. Seller on time fourteen days will reply to those based on Art. 561 5 of the code civil : statement of demand lowering prices , requests exchange things on free from defects, demands removal disadvantages . Seller on time thirty days (Article 7a of the law consumer ) will respond to everyone _ another statements The consumer whom no refers to specified in the code civilian deadline fourteen days .

In the opposite accident thinks that _ _ considered justified _ statement or task the consumer .

  1. Seller corresponds to the title hands if _ disadvantage physical stay confirmed before elapsed two years from the moment issue things consumer , and if subject selling is a thing used before elapsed year from the moment issue things to the consumer .
  2. Claim consumer for deletion defects or exchange things sold on free from defects with the passage of time year from the date _ statements defects but no earlier than before elapsed two years from the moment issue things consumer , and if subject selling is a thing used before elapsed year from the moment issue things to the consumer .
  3. In case when _ specified by the seller or producer's deadline usefulness things to use ends after the expiration two years from the moment issue things Consumer , Seller corresponds to the title liability for defects physical this one things confirmed before elapsed this deadline .
  4. On dates specified in §5 points 15-17 Consumer maybe fold declaration of withdrawal from contract or lowering prices because _ defects physical things sold , and if Consumer he demanded exchange things on free from defects or removal flaws , running deadline to submit declaration of withdrawal from contract or lowering prices begins with the moment ineffective lapse deadline for replacement things or removal disadvantages .
  5. in case investigations before court or court amicable one of the entitlements _ warranty deadline to complete other entitlements _ _ the consumer of it title , he succumbs suspended for a while valid ending proceedings . Appropriately applies myself also for the procedure mediation , at what deadline to complete other title entitlements _ the warranties due Consumer , it starts run from day refusal by court approval settlement concluded before mediator or ineffective ending mediation .
  6. To perform title entitlements _ warranty for defects legal things sold applies myself §5 points 15-16, including that run deadline begins myself from the day on which Consumer found out about existence _ defects , and if Consumer found out about existence _ defects only on effect lawsuit persons third - from the date on which judgment issued in a dispute with a person third happened myself legally valid .
  7. If because of defects things Consumer submitted declaration of withdrawal from contract or lowering price he can ask for fix the damage that suffered by that _ concluded contract , no knowing about existence disadvantages , even pity was aftermath circumstances for which Seller no bear responsibility , and in particular maybe demand return costs conclusion contracts , costs collection , transport , storage and Insurance things , return made expenses in such a the extent to which no he got from them benefits and no received their return from persons third and return costs process . No it violates the provisions on the obligation fix damages on rules general .
  8. Passage none deadline to be determined defects no turns off execution title entitlements _ hands if _ Seller defect deceitfully concealed .
  9. The seller , if he is obliged to provide or benefits financial on item consumer will do it without any hassle delay , no later than deadline provided for in law .

§6 Policy privacy and security data personal

  1. Data Administrator personal is responsible for complying with the law processing data personal and rules collecting , processing and storage data personal as well laws the buyer related to his data personal .
  2. Data Administrator personal processes data personal buyers on basis consent and in connection with legally justified business Seller .
  3. Data Administrator personal collects and processes data personal only in scope how justified it is contractual or legal duty .
  4. Expression by the buyer consent on processing data personal data is voluntary and consent on processing data in the specified purpose maybe stay in each moment withdrawn .
  5. For needs implementation orders the buyer collected are following data personal :
    1. address postal - necessary to issue proof purchase ;
    2. places issue things - necessary to be addressed shipments ;
    3. e-mail - necessary for communication related to the implementation orders ;
    4. number telephone - necessary in the case of choice some types delivery
  6. Specific solutions in the field protection data personal connected with submission orders but also use with shop before and after assembly orders contains policy privacy .

§7 Provisions final

  1. None of the provisions of this regulations there is no on purpose violations right the buyer . No maybe be ́ also ̇ like this interpreted because ̇ in the case incompatibilities whatever parts regulations with the applicable one by law Seller declares absolute subordination myself and use this right in place questioned recipe regulations .
  2. About changes regulations and their scope registered Buyer they will notified road electronic ( in indicated by registration or e-mail order ). Notification stay shipped at least for 30 days before entering into life new regulations . Changes introduced they will be on target adjustments regulations to the current one state legal .
  3. Current version there are always rules available for Buyer in the tab regulations (https://ctr.eu/pl/terms-and-conditions/). In progress implementation orders and throughout _ period care after-sales the buyer applies Terms and Conditions accepted by him by submission orders . Except _ situation when _ Consumer consider it less beneficial from current and will inform the seller about the choice current as applicable .
  4. In matters unregulated hereby regulations applies myself appropriate applicable recipes legal . issues disputed if _ Consumer will express such I prefer to solve myself on by the way proceedings mediation before provincial Inspectorates inspection Commerce or process before court amicable by Voivodship inspectorate inspection . _ Consumer maybe also use equivalents _ and legal _ _ methods pre-litigation or extrajudicial solving disputes , e.g. via of the EU ODR online platform or making choice any subject authorized out of finding in the register _ UOKiK . Seller declares intention and expresses agreement on extrajudicial solution dispute consumer .


As a last resort case the competent court decides locally and factually .