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SENDING ORDERS:
  Orders are shipped within one to three business days. Orders are not processed on weekends and holidays. Before sending the parcel to the courier service, all goods, for each specific order, undergo quality control, photo-video fixation and are packed in a postal box, indicating the order number and the number of the bill of lading.

Delivery is carried out:
1) If the country is Poland, then by InPost.pl (The delivery time of your parcel by InPost.pl to the destination is usually no more than 3 working days.)
2) International parcels are sent through the Epaka.pl service, where our managers choose the most optimal delivery option in terms of price and delivery time.

After the transfer of the goods to the courier service, the buyer is automatically sent an email with the number of the bill of lading to track the shipment by email or to the phone number (specified when placing the order). Please note that you will receive the first automatic letter from the site, with the contents of your order, immediately after the order is made, the second with a calculation of the cost of delivery, the third with the number of the waybill, after sending the parcel. Please check your email after successful checkout, sometimes emails end up in the SPAM folder.

RECEIVING GOODS:
Having received the parcel at the point of issue, or by courier, you must open the box on the spot, in the presence of the employees of the transport company, and check the presence and integrity of all ordered items for damage that could potentially occur during transportation. If you find damage to the goods, In this case, you have the right to refuse to receive the parcel, then it will be returned to the sender, and the entire amount of your order will be returned to you or the goods will be replaced with a new one - at the request of the client. To do this, send a photo of the defective or damaged product, and a photo of the completed form - about damage to the goods from the transport company and contact us by email: Ctrgroup.eu@gmail.com or by phone +48 786 307 644 where indicate your order number, photo and problem.

It is strictly forbidden to use products, test products, until the final decision is made! Please note that claims will not be accepted without following the above procedure. If there are no defects in the parcel, but you refused to pick up the parcel, then the parcel-goods is returned to the sender. And the seller-sender has the right to refuse to return funds to cover logistics costs.

• Visa and MasterCard
• PayPal
• Przelewy24
• By bank details

TECHNICAL SUPPORT:

If you have any questions about the order, then write an email to ctrgroup.eu@gmail.com or by phone +48 786 307 644 where indicate your order number. Write a letter from the same mail address and phone number that was indicated when placing an order.

RE-SEND OR REFUND IN CASE OF LOSS OF THE PACKAGE:

Re-shipment or refund can be requested if your order has not reached you and this can be seen on the bill of lading (information is missing for more than 7 days and a confirmation of the loss has been received from the transport service). To return the money, you must write an email from the address that was specified when placing the order, in which you indicate the last name, middle name, order number, and send it to the email address ctrgroup.eu@gmail.com or contact us by phone +48 786 307 644. Refunds will be made to a bank payment card within 7 (seven) calendar days from the date of receipt of the request by the Company. The refund amount will be equal to the purchase amount.

TECHNICAL SUPPORT:

If you have any questions about the order, then write an email to ctrgroup.eu@gmail.com or by phone +48 786 307 644 where indicate your order number. Write a letter from the same mail address and phone number that was indicated when placing an order.

REGULATIONS OF ISSUANCE, ORDER PROCESSING AND DELIVERY COST:

Once you have added the items you want to your shopping cart, go to the checkout page. Carefully enter your contact details, pay special attention to entering the correct e-mail data and mobile phone number. Automatic letters from the site will be sent to your email address and phone: about the status of your order, the first with the content of your order and your email data, the second with a calculation of the shipping cost, and the third about the fact that your order has been processed and sent, the subject of the letter will be the number of the bill of lading for your parcel.

RE-SEND OR REFUND IN CASE OF LOSS OF THE PACKAGE:

Re-shipment or refund can be requested if your order has not reached you and this can be seen on the bill of lading (information is missing for more than 7 days and a confirmation of the loss has been received from the transport service). To return the money, you must write an email from the address that was specified when placing the order, in which you indicate the last name, middle name, order number, and send it to the email address ctrgroup.eu@gmail.com or contact us by phone +48 786 307 644. Refunds will be made to a bank payment card within 7 (seven) calendar days from the date of receipt of the request by the Company. The refund amount will be equal to the purchase amount.

TECHNICAL SUPPORT:

If you have any questions about the order, then write an email to ctrgroup.eu@gmail.com or by phone +48 786 307 644 where indicate your order number. Write a letter from the same mail address and phone number that was indicated when placing an order.